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Home / Terms and conditions of use

Terms and conditions of use

Preamble: effectiveness of the General Conditions

These general conditions of sale (hereinafter, “General Conditions”) govern the purchase of products and services, carried out remotely and made available, through the Internet, from the site www.oleonauta.com in accordance with Italian legislation on distance contracts (D. lgs. 70/2003).

The site is owned by Oleonauta s.r.l. unipersonale. with registered office in Via Alessandro Piola caselli, 39 00122 Rome C.F./P.I. 12571731004Il

The Customer is obliged, before sending the order, to read carefully the General Conditions that have been made available to him on the Site to allow him to reproduce and save them.

The contracts concluded with Oleonauta s.r.l. . through the Site are governed by these General Conditions in accordance with Italian law. The language available to conclude the contract is Italian.

The seller

The seller is Oleonauta s.r.l. unipersonale.

Headquarters: Via Alessandro Piola Caselli, 39

C. F./VAT No.: 12571731004

Choosing and ordering Products

The features and price of the various Products are shown on the page for each Product.

In order to purchase the Products, the Customer must fill in and send the order form in electronic format, following the instructions contained in the Site. The Customer shall add the Product to the “Shopping Cart” and, after having read the General Conditions and Privacy Policy, shall enter the shipping and billing information, select the desired payment method and confirm the order.

With the confirmation of the order, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase process and to fully accept these General Conditions and payment transcripts.

The contract stipulated between Oleonauta s.r.l. unipersonale and the Customer shall be deemed to be concluded with the acceptance of the order by Oleonauta s.r.l. unipersonale. This acceptance is communicated to the customer through an email confirming the order itself.

If the Customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in accordance with the provisions of Italian law on distance contracts.

It is excluded any right of the customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or processing, even partial, of an order.

Oleonauta s.r.l. unipersonale promotes the responsible consumption of alcoholic beverages and excludes any liability for purchases made by children under the age of 16.

Product Information

The information relating to the Products that can be sold at a distance are available, with the relevant product codes, on the Site.

The visual representation of the products on the Site, where available, normally corresponds to the photographic image accompanying the description. It is understood that the image of the products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics but may differ in color and size. In case of difference between the picture and the written product sheet, the description of the product sheet shall always prevail.

Prices

Product prices include all taxes and duties. All prices are in Euros.

Shipping in Italy:

Throughout Italy the cost of shipping is € 13.00

Shipments abroad:

For orders from abroad write to info@oleonauta.com for information on shipping costs that vary depending on the country of destination.

Payment methods

The Customer can pay the price of the Products and the relative delivery costs by PayPal and bank transfer.

PayPal

Once the order has been confirmed, the Customer will be redirected to the PayPal website where he can make the payment with his account or using a card, even a prepaid one.

Bank transfer

The customer must make the transfer within 3 days from the date of the order, if this does not occur will be contacted by Customer Service in order to clarify whether the cause of non-credit is due to the desire of the customer not to confirm the purchase or other causes.

Transfer details:

current account: Oleonauta srl unipersonale

IBAN: IT42P0306903212100000063315

BIC/SWIFT: BCITITMM

Bank: INTESA SAN PAOLO ROME

Causal: indicate in the reason for the transfer date and order number, which you will find in the confirmation email.

Confirmation of order receipt

Once the order has been received, Oleonauta s.r.l. unipersonale will check stock availability in order to process the order. If a product is not available, Oleonauta srl unipersonale Customer Service will promptly notify the Customer. The Customer can decide whether to confirm the shipment or cancel it.

The Customer receives, at the time of execution of the contract, an email confirming receipt of the purchase order sent. The communication contains the order number, a summary of shipping and billing data, a list of the ordered products with their essential characteristics, their price and the amount paid.

Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase process.

Oleonauta srl unipersonale shall issue an invoice for goods shipped for every order placed on the website, and shall send it to the customer in paper or digital format exclusively upon request received by email at info@oleonauta.com, or by phone at +39 06 64671895 (Tuesdays 9.30am – 2pm). For the issuance of the invoice, the information provided by the customer during the purchase process shall be used. It will not be possible to make any changes to the invoice after it has been issued.

Any delivery costs are charged to the customer and are clearly highlighted during the purchase process.

All purchases will be delivered by express courier from Monday to Friday, excluding holidays and national holidays. Oleonauta s.r.l. unipersonale is not responsible for unforeseeable delays.

Oleonauta s.r.l. will send the Customer a confirmation email once the Products have been shipped, which will include a link to which they can refer to track the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered shall be delivered, in Italy or abroad, within 7 (seven) working days from the day after the day on which the Customer sent the order to Oleonauta s.r.l. unipersonale, unless Oleonauta s.r.l. unipersonale informs the Customer within the same period that it is unable to deliver the ordered goods due to the Products being unavailable, even temporarily. In case of such communication, the Customer will have the possibility to choose one or more alternative products. If the Customer decides not to choose alternative products or to cancel the order, Oleonauta s.r.l. unipersonale will refund any sums already paid by the Customer within the same period of time.

Right of withdrawal

Pursuant to art. 64 et seq. of the Consumer Code (Legislative Decree 2005/206), the customer has the right to terminate the purchase contract for any reason, without explanation and without penalty.

To exercise this right, the customer must send Oleonauta s.r.l. unipersonale a communication within 10 working days of receipt of the goods.

This communication must be sent by registered letter with return receipt, addressed to:

Oleonauta s.r.l. unipersonale

Via Alessandro Piola Caselli, 39

00122 Rome

Or by fax to: +39 06 64671895

The communication by fax must also be sent within the aforementioned period of 10 working days and followed by a confirmation by registered letter with acknowledgement of receipt.

Oleonauta s.r.l. unipersonale’s Customer Service will, once it has received the communication, inform the customer how to return the goods.

The right of withdrawal is subject to the following conditions:

1. The right applies to the product purchased in its entirety, you can not exercise the withdrawal only on part of the product purchased.

2. In accordance with the law, shipping costs related to the return of the goods are charged to the customer.

3. The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer.

4. Oleonauta s.r.l. unipersonale shall not be liable in any way for damage or theft/loss of goods returned by uninsured shipments.

5. If the goods are damaged during transport, Oleonauta s.r.l. unipersonale shall inform the customer (within 5 working days), so that the customer can file a complaint against the carrier and obtain a refund. In this case, the product will be made available to the customer for its return at the same time canceling the request for withdrawal.

Oleonauta s.r.l. unipersonale shall refund the customer the full amount already paid, within 30 days of the return of the goods, by transferring the amount charged to the credit card or by bank transfer. It will be up to the customer to provide the bank details on which to obtain reimbursement (Cod. ABI CAB Current Account of the invoice holder).

The right of withdrawal is totally lost due to the lack of the essential integrity of the goods (packaging and/or its contents), in cases where Oleonauta s.r.l. unipersonale ascertains that

1. The lack of the outer packaging and/or wrapping containing the purchased product

2. In the event of forfeiture of the right of withdrawal, Oleonauta s.r.l. unipersonale will return the purchased goods to the sender, charging the same for shipping costs.

Free Returns

Oleonauta s.r.l. unipersonale intends to provide customers with the option of replacing products purchased through the website.

If the Customer is not fully satisfied, he or she must keep all the documentation related to the delivery and the Product itself in its original packaging and contact Oleonauta s.r.l. unipersonale by sending an email to info@oleonauta.com or by calling the following number: +39 06 64671895 (Tue 9:30 – 14:00) to make arrangements for the collection of the Product.

Conformity defects

In the event of conformity defects of Products sold by Oleonauta s.r.l. unipersonale, the Customer must immediately contact the email address info@oleonauta.com.

The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The customer has the right to restore, without charge, the conformity of the goods by repair or replacement or an appropriate reduction in price or termination of the contract. The Customer loses these rights if he does not report the lack of conformity to Oleonauta s.r.l. unipersonale within two months from the date on which he discovered the defect.

Errors

The information relating to the Products provided through the Site is constantly updated, however, it is not possible to guarantee the complete absence of errors.

Oleonauta s.r.l. unipersonale reserves the right to correct errors, inaccuracies or omissions even after an order has been placed, or to change or update information at any time without prior notice.

Complaints

Any complaints should be forwarded to Oleonauta s.r.l. unipersonale by sending an email to info@oleonauta.com or by calling the following number:

Oleonauta s.r.l. unipersonale

Via Alessandro Piola Caselli, 39

00122 Rome

Applicable law and competent court

The sales contract between the customer and oleonauta s.r.l. unipersonale is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the territorial jurisdiction is that of the reference hole of his town of residence or elective domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Rome.